Musiq entertainment and photoboothme covid-19 statements.

UPDATE - Thursday 30th Sep 2021

We are almost back…

In accordance with the public health orders until Dec 1st 2021 all Musiq Entertainment employees and contractors at any event will be fully vaccinated. We will also be checking in and wearing masks where required by the public health orders or by our client or the venue we are operating within.

For all events after Dec 1st 2021 clients are able to request only fully vaccinated staff for your event.

Please also note that should the public health orders require the cancellation of postponement of any events the below covid policies and statements are still valid with no financial penalty to anyone who requires a cancellation.

Finally, we are still uncomfortable with the supply of props for events for the foreseeable future. We promise that the photos from our booths are in our opinion actually better without props covering your guests beautiful faces, outfits and hairdos.

UPDATE - Wednesday 28th JULY 2021

In accordance with Greater Sydney’s lockdown extension announcement until Saturday 28th August 2021, all photo booth & DJ bookings with us up until this date will require postponment. We understand this is a really challenging and upsetting time for all our clients and the events industry so we are here to support you the best we can.

Please note we are currently working severely reduced hours so please allow up to 72 hours for a response.

Postponement/Cancellation

For all bookings that require a postponement, this can be processed at no financial penalty provided availability for your new event date. All we ask is that you inform us that the event will not be proceeding on its original date and then again once a new postponed date is confirmed. We will transfer all booking details across and any amount paid to date.

If you are wishing to cancel a booking with us completely, we will keep any amount paid so far to be credited to any future booking with us. If your cancellation is due to your event being unable to go ahead due to restrictions and it is not being rescheduled we can refund any amount paid so far for your event.

Any questions at all feel free to email us at caitlin@musiq.com.au AND r@musiq.com.au

UPDATE - 23rd June 2020

We’re back …. sort of.

It seems that the NSW Government’s announcement of events being able to take place with the 4sqm rule and social distancing restrictions would allow many events where we’d be providing DJs and/or photo booths to go ahead.

For July/August or until further announcements on the removal of restrictions are made we have made some modifications to our packages and also modified the price even more (a 50% discount).

photoboothME. See our post on the 1/2 price booths and modifications here. Any photo booth events during this month will need to go ahead without and attendant or props but everything else is included. We will add a hand hygiene station next to any booth delivered.

For September onward we are anticipating we will be able to operate slightly more freely. We are planning to introduce the following measures for this stage;

- Attendants will be optional (it will be the clients choice, should you choose to have no attendant they will remain nearby for any technical assistance)

- In the case that you do have an attendant it will ONLY be the attendant activating the booth and our attendants will be adhering to social distancing requirements. They’ll also wear a mask by request or by their own choice. The photo booth attendants won’t be policing social distancing of guests as it’s not known to us who is part of which household unit but we do suggest and assume that all booth users adhere to social distancing requirements.

- Re-usable props won’t be included in any packages. We’ll be honest usually an event with a photo booth is the type of event that everyone gets all dressed up and looking their best for. We’ve never loved covering beautiful peoples faces up with props but we do it only because it’s asked for. It’s just not safe in this environment. If you do want to have props available we have a range of brand new props available for you to purchase and which will become yours to keep after the event.

DJs DJs and MCs are available during July and August. The restrictions on the kinds of dance floor activities that we are used to will probably mean that most events we are involved in will be modified ones where we have been included and will now provide more of atmospheric music. Our DJs, like our attendants and all Musiq Entertainment staff will adhere to social distancing requirements at all events and are able to wear a mask on request or may choose to do so themselves.

Health and Postponement Policy

Just as we previously promised no Musiq Entertainment employee or contractor showing any signs of illness or living with anyone showing any signs of illness will be allowed to work during these times. We will ensure that we have enough backup staff for all events should someone need to pull out.

Just as before, anyone choosing not to go ahead with an event during these relaxed stages of restrictions and moving it to a later date will not be penalised. We understand that the relaxation of restrictions still impact on certain parts of your event. In many cases where guests might be from overseas or the venue isn’t large enough to accomodate original attendant numbers within 4sqm per person you may decide to postpone. We are still with you on this. Our cancellation/postponement decision as outlined in the March posts below will remain, we just ask that you let us know as soon as you know.

Should you have any questions about this or wish to discuss it with us please call us on 0401 193 231 or email Rupert r@musiq.com.au at any time.

UPDATE - 18th March 2020

In light of the recent announcement that gatherings over 100 people have been banned we understand that that means cancellation/re-scheduling for most of our clients.

As outlined in our statement yesterday (see below) we are trying to be as flexible as possible and we will not penalise anyone financially for postponing their events.

If you event comes under the new directive and you are cancelling or postponing please let us know ASAP. We can treat it as a cancellation at this stage and just apply any money/preparation we have completed for the event to whenever you might be able to re-schedule or to a future separate event.

Please call/SMS us on 0412 024 012 or email us r@musiq.com.au with any cancellations ASAP and we will ensure we stop our preparations for you event and cancel all staff/deliveries associated.

Please take care and we hope to hear from you soon.

Cheers

Rupert, Caitlin and the Musiq Entertainment and photoboothME teams.

17th March 2020

Re: Musiq Entertainment and photoboothME COVID-19 (Coronavirus) Statement and updated procedures.

We would like to share with you our official statement with regards to events during the COVID-19 Pandemic period that we have entered. We understand that the certainty of events going ahead during this time is unknown and would like to share with you some policies we have introduced to help you make decisions around the process.

We will start with stating that we have checked the pulse of all of our staff and contractors and we are fully committed and able to continue with all of our commitments we have made for all clients during this period where the events are legally able to go ahead. However should you wish to postpone or cancel your event due to the Pandemic we would like to be as accommodating and flexible as possible and are willing to go above and beyond what our Terms and Conditions of hire have stated.

Changes to events going ahead.

All Musiq Entertainment and photoboothME staff and contractors have been briefed on best practice to prevent the potential spread of the virus. Staff will practice non-physical greetings, diligent hand washing/sanitising and where possible maintain a distance from other guests and workers at all events. Any staff exhibiting any flu like symptoms will be replaced with other staff for events.

photoboothME

For photo booth events we strongly suggest the removal of props from your booking to prevent the potential contamination and sharing of any virus with users of photos booths during your event. If you insist on keeping the props in the package we will do our best to spray disinfectant on them prior to and post events. We will also keep our props away from events for 10 days or more to prevent the spread of any virus between events.

Should you prefer to remove the attendant from your event we are happy to do so. The attendant or a technician will remain on call for the event and monitor the photo outputs from the booth for the duration of the event. All touch/tactile surfaces of the photo booths, ipads, guest books etc will be disinfected prior to and after all events. In the case you wish to keep the attendant for the booth (this is still recommended) the attendant will also disinfect/sanitise these surfaces where possible during your event.

DJs and MCs

All microphones will be disinfected prior to, during and after events. We are also working on having disinfectant wipes available for your MC at any event should they wish to disinfect the microphone between speeches and uses. Your DJ will also be able to assist people in how to use the microphone effectively without making contact with the mouth of the user.

Postponement or Cancellation.

As previously mentioned we are working on being as flexible as possible with any changes to events going ahead.

In the case of a postponement/re-scheduling. All events can be re-scheduled with at least 48 hours notice without any financial penalty. This means that any payments already made shall be applied to the new date. We understand due to the unknown circumstances that a new date may not be known when postponing an event but we would appreciate being notified ASAP of a new date/location/venue/time. In the unlikely event that we are not available on the new date when that is organised we will assist in putting you in touch with a supplier we trust with a similar product and refund any amounts that have been paid towards your event.

Unfortunately in the event of a total cancellation we are unable to provide a refund at this stage. We however offer the individual/entity that has made payments a credit note for the amount already contributed to be used at any event in the future subject to availability. We are even happy to transfer the credit to another individual/entity with the written consent of the original client.

If you would like to change any details on your booking like removing props, an attendant or postpone or cancel your booking we ask you to please contact both Caitlin (caitlin@musiq.com.au) and Rupert (r@musiq.com.au) with your changes as soon as you have made a decision. Similarly should you have any questions or concerns about anything to do with your event please don't hesitate to contact us at any time.

Thank you for your time and we wish you all the best in all aspects of dealing with this Pandemic and hope to see you at your event whenever it might end up being scheduled.

Cheers,

Rupert, Caitlin and the Musiq Entertainment Team.